LoginMAINTENANCE TERMS AND CONDITIONS
Please read the terms of use thoroughly and carefully. The terms and conditions set forth below ("Terms of Use") and the Privacy Policy (as defined below) constitute a binding conditions between CLC and you. These Terms of Use contain provisions that define your limits, rights and obligations with respect to your use of and participation. You agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein.
GENERAL TERMS AND CONDITIONS:
1. Maintenance charges will be payable on monthly basis. In addition to the annual charges, any local taxes, such as GST will be charged at actual if applicable.
2. No work shall be undertaken on Sunday, holiday and beyond office hours of CLC except by prior arrangement and at additional charge to the customer on a "Per Call Basis" at the standard rates currently in effect then.
CLC shall provide the following services:
3. Preventive maintenance based on the specific need of each unit of the equipment as determined by CLC, including fabrication, necessary adjustments and replacement of unserviceable minor parts (charges extra for replaced unit). Unscheduled on-site remedial maintenance, on request for repairing functions including reasonable replacement of unserviceable parts. The parts replaced will be new parts or parts equivalent to new in performance. These parts shall be furnished on an exchange basis. The removed parts will become the property of CLC if in case customer wants removed part then that should be signed by store in charge/any authorized person on job card.
4. During the period of maintenance order the machine will not be relocated (or) transported without permission from CLC, and on such condition CLC reserve its right to terminate Their Services forthwith. On such termination, CLC shall have no obligation or liabilities arising out of this order and the customer shall have no right to claim any refund or compensation.
5. The customer shall provide full and free access to machines to provide service thereon.
The obligation of CLC under these terms excludes.
- Any major upgrading of the machine.
- Any major failure of Motherboard, RAM, Hard Disk, Power Supply, Monitor etc.
- Any work external to the machines, such as maintenance of non CLC attachment, accessories etc.
- Repair of malfunction or damage due to accident, transportation, neglect, failure due to use of non-standard electrical power, air-conditioning or parts, Works due to alteration in machines by persons other than CLC personnel.
TECHNICAL TERMS AND CONDITIONS
1. AMC shall not cover the replacement of components or parts but will be limited to preventive and diagnostic calls meant for the repair of the machines.
2. Under AMC, the cost of replacement of parts or components needed for repairs shall be borne by the customer at actual. An estimate of such cost will be provided by CLC. The customer is free to buy these parts or components himself and make it available to CLC technician or may ask CLC to arrange for these procurements. Under the AMC, CLC may replace minor components to repair the machine without any cost to the customer at its own discretion. The CLC AMC/inventory charges can be increased/decreased as per market sustains.
3. CLC is not responsible for any machine problem such as machine hanging, slow speed due to Software's, Virus problem and any major failure of Hard disk drive, monitor picture tubes and Printer Heads.
4. CLC engineer may be allowed to take the faulty component to the Test and Repair Center for due repairs if the need arise.
5. Equipment’s which have crossed the MTBF (Mean Time between Failures) shall not be considered for AMC.
6. CLC will provide Preventive Maintenance Service on call at helpline no. only. Direct call to CLC manager without booking of call will not be considered.
7. Invoice will be submitted monthly for AMC and for inventory within week.CLC reserves the right to stop services in case of delayed payment.
8. All rates for services are finalized after detailed discussion with ULB officials and skilled worker. Rate card for all services will be shared at time of proposal and is same throughout Haryana. No separate list will be given.
9. No cash payment will be entertained. All payments will be done in favor of CITY LIVELIHOOD CENTRE account.
10. Customer/staff/any authorized person who booked enquiry will be available at time of repair of appliances. He will also give feedback on job card in presence of technician. CLC will not be liable/ responsible for any theft.
11. CLC will schedule the booking for next date in case of unavailability of technician and inventory or any major fault/reason.
12. You shall not recruit, solicit, or contact in any form Service Professionals/ skilled worker for employment or contracting for a business not affiliated with CLC without express written permission from CLC.
13. Each User acknowledges, agrees and understands that CLC only seeks to provide a platform wherein the Service User and Service Professional can be brought together.
14. You do not have any authority whatsoever to bind CLC in any respect. All Service Professionals/Skilled workers are independent. Neither CLC nor any users may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.
15. You should take reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, service professionals and Service Users.
16. You understand that Service Professionals/ skilled worker may register themselves so moto. You also understand that any so called background check undertaken by CLC is not exhaustive to the extent to determine previous criminal antecedents and hence, at the end of the day, the Service User should take an informed decision on his/her own accord and keep in mind the fact that CLC only seeks to provide a platform wherein Service Users and Service Professionals have an opportunity to meet each other.
17. notwithstanding the foregoing, you agree that since CLC only seeks to provide a platform wherein the Service User and skilled worker can be brought together,CLC shall not be responsible or liable for any loss or damage of any sort whatsoever incurred as the result of any such direct transaction or directdealingswith skilled worker without in knowledge of CLC manager.
18. If a dispute arises between you and CLC, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and CLC hereby agree that we will resolve any claim or controversy at law and equity that arises out of the Terms of Use. We strongly encourage you to first contact us directly to seek a resolution via e-mail at clcharyana.help@gmail.com. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation as per NULM guidelines issued by Govt. Of India
